If I could give 0 stars, I would. The DSD and management, including unit managers and payroll, have been extremely rude and unprofessional in my experience. Some members of management act as if they have power over everyone and do not even properly introduce themselves to employees. The facility has tried bringing in new management, but unfortunately, I have not seen the improvement I expected. The lack of professionalism and communication seems to have become normal, and many employees are afraid to speak up. I ultimately lost my job over accusations of being “mean to the administrator” and “playing video games.” From my perspective, these accusations were handled unfairly and were based on conflicting statements without giving me a proper warning or a fair opportunity to address the situation. I had submitted my two weeks’ notice and later wanted to discuss the situation and take it back, but I was not allowed to do so. I also experienced repeated issues with the DSD ignoring my messages and requests. Communication seemed to happen only when it was convenient for management. Based on my experience, I strongly recommend keeping records of all communication and having witnesses present during important conversations, because I felt that my words and actions were misrepresented. Another major concern is the condition of the facility and the lack of privacy and comfort for patients. Some patient wheelchairs cannot even fit inside the restrooms, making it difficult for patients with mobility needs to use the facilities comfortably and safely. There are also too many shared beds in certain rooms, leaving patients with very little privacy. The closets are extremely small, and storage space is so limited that patients have very little room for their personal belongings and clothing. It is also concerning to see patients who appear to be ignored by staff. From my experience, CNAs are often the ones expected to respond to patient needs, as if patient care is only their responsibility. Patient care should be a shared responsibility among all appropriate staff members, not just CNAs. Patients deserve dignity, privacy, proper accommodations, sufficient supplies, and timely attention from the entire care team. These concerns deserve to be taken seriously because the patients should always come first. Overall, my experience with this facility’s management was extremely disappointing. Employees deserve respect, fair treatment, professional communication, and the opportunity to explain their side before decisions are made. I hope management takes these concerns seriously and makes meaningful changes for the employees who continue to work there. I have these messages of me being ignored and I never recieve my signed documents, she also tried scaring me before by saying I needed to pay a fee. I have many more screenshots of me being ignored countless times after I kept on asking for HR communication.

Gracias a Dios a mi hermano lo están atendiendo muy bien en este lugar , el personal muy amable lo tienen muy bien cuidado todo limpio y están al pendiente de su medicina y también aquí le hicieron limpieza de dientes y estan al pendiente de sus nesecidades

Good staff coordination

Very kind people who knows what they are doing and put alot of care into it

Visited my sister today( Sunday). Had a nurse Cesar who was quite attentive and did a thorough job, Aggressive two CNA’s attended to her care. We are most grateful for the services of Artesia Palm staff. On occasions, they are about the business of care and service that we are grateful great place for one who is seeking attentive care and support.

Everyone is really nice

Staff was great. Very helpful and responsive to my questions and concerns.

The staff is very polite and welcoming. The facility is always clean, with a very comfertable atmospheric temperature.

The place was full of life and everybody has something to do. David even stopped or interview to help a resident, usually others would look for someone else to help. I appreciated that.

Jones Day Massacre thru tap water plus bacon (human) huh. Water last night was battery acid. Today is air conditioning fluid but brown. Some good some bad. tv does not work……….does not work. Everybody, everyone..Planet may be dying. Earth saying so via professional photographers

Thanks! I had a wonderful visit and just left you a review. Appreciate the great service!

I had a good visit with my old boss. Staff was professional. I can see that he is well taken care of. He deserves all the love and care that is given so kindly by the staff. keep up the good work!

The patient care team at Artesia Palms Care Center are kind, compassionate, and caring. The doctors, nurses, CNAs, therapists (physical, occupational and speech) are all friendly people who go above and beyond in providing patients the care they need and making patients’ families feel at ease. The administrative and support staff are helpful and cheerful. I find the environment cheerful, clean and safe! Thank you all for what you do!

Clean, organized and take notice and consideration of the patient, Troy Watson.

Giving the circumstances of a patient’s medical condition & his insurance I rate it a 8. I worked in convalescence when I was taking my nursing courses…it takes a certain heart to care for the mental and medical non insured. As I approached this facility, it was very pleasant and staff was very helpful,, they had medical boards for daily routines … when I approached the room of my friend, it appeared to be a 12 x 14 room with 3 pp in it, it was clean but yet with an odor and nats were flying around him as he laid paralyzed, I noticed his mouth was full and had no nurse button to push for a spit tray or cup.. I assisted him with a cup, but wondered why he didn’t have a nurse line, I spoke to the staff and let them know my concerns

Overall great experience

Very nice, and kind caring nures.

All of the people there are super nice. They go above and beyond for their patients and visitors. Thank you Artesia Palms!

I would be neglectful if l failed to warn prospective residents’ families about the sheer lack of communication with nursing , social services and entire staff here. Generally there is neither feedback nor follow up to inquiries — IF you can reach staff by phone ( a previous Administrator explained getting a nurse to answer phone ” hit or miss”…. !). Fair warning…and if staff put half as much effort into responding to resident needs as they do party-planning it would have favorable ratings from the experts— such as U.S. NEWS AND WORLD REPORT, MEDICARE and ProPUBLICA. Satrongly suggest reading while considering placement of loved one if you don’t want them i g n o r e d after the initial few weeks after admitted.